Business Communication

1.	Meeting Customers' Real Needs: The Nature of Service System Design By CSCMP, Stanley E. Fawcett, Amydee M. Fawcett Feb 10, 2014 As a supply chain manager, service system design is a core and vital aspect of your job. Your company’s identity—and future—is defined by its ability to meet customers' real needs. Yet, despite its importance, few companies excel at creating remarkable customer experiences. This chapter addresses the question, “Why is it so hard to improve customer satisfaction?”
2.	15 Tips for Making Business Networking Part of Your Everyday Mindset By Andrea Nierenberg Feb 4, 2014 Andrea Nierenberg offers 15 tips to make you better at and more comfortable with integrating business networking into your everyday life.
3.	What Is Networking, and Is It Any Different for African Americans Than Anyone Else? By N. Thompson, Michael Lawrence Faulkner, Andrea Nierenberg Jan 3, 2014 The authors of Networking for Black Professionals explain what networking is, why networking works, and how it can work for you.
4.	Foreword to Business Networking for Veterans: A Guidebook for a Successful Military Transition into the Civilian Workforce, 2nd Edition By Mike Abrams, Michael Faulkner, Andrea Nierenberg Nov 11, 2013 Kevin Schmiegel, executive director of Hiring Our Heroes, introduces the book, Business Networking for Veterans: A Guidebook for a Successful Military Transition into the Civilian Workforce, 2nd Edition.
5.	Introduction to Business Networking for Veterans: What You Need to Know Before Transitioning By Mike Abrams, Michael Faulkner, Andrea Nierenberg Nov 11, 2013 If you network with people, do your research, ask questions, and make an informed decision about a career that you genuinely enjoy, regardless of the starting pay or job title, you’ll be a happier, harder working person.
6.	Business Networking for Veterans: Why Networking Is So Important to Making a Successful Military Transition By Mike Abrams, Michael Faulkner, Andrea Nierenberg Nov 6, 2013 To be successful back here at home, you also need a squad of people who will have your back. The only difference is, back here at home, you have to create your own squad.
7.	What Is Networking, and Is It Any Different for College Students Than Anyone Else? By Michael Lawrence Faulkner, Andrea Nierenberg Oct 9, 2013 The authors of Networking for Every College Student and Graduate: Starting Your Career Off Right introduce their book, which offers simple advice, rules, steps, and “how to” techniques that'll take you all the way from “breaking the ice” to “acing the interview.”
8.	Using Critical Thinking in a World of Accelerating Change and Intensifying Danger By Richard Paul, Linda Elder Sep 16, 2013 The most fundamental concept of critical thinking is simple and intuitive: All humans think. It is our nature to do so. But much of our thinking, left to itself, is biased, distorted, partial, uninformed, or down-right prejudiced. Critical thinking begins, then, when we start thinking about our thinking with a view toward improving it.
9.	How to Handle Tough Questions: Agility Versus Force By Jerry Weissman Sep 11, 2013 How do you, a presenter, withstand an attack? Jerry Weisman explains how to use leverage, or the use of agility to counter force.
10.	Using Digital Analytics to Create Business Value By Judah Phillips Aug 22, 2013 Judah Phillips introduces his book, which will help you and your business determine how to manage and succeed with digital analytics while minding the gap in analytics talent.
11.	What Workers Want—The Big Picture By David Sirota, Douglas Klein Aug 14, 2013 This chapter presents what is essentially a positive view of the nature of people at work. That view is supported by the mountain of evidence the authors have gathered over many years of research, by the thinking and systematic research of others, and by the success of organizations whose policies and practices reflect such optimism.
12.	Valuation for Mergers and Acquistions: An Overview By Kenneth Ferris, Barbara Petitt Aug 5, 2013 This chapter covers the principal reasons companies merge with or acquire one another, whether M&As create shareholder value, why acquirers pay a premium to take control of a target, the typical steps to follow when valuing a company, and the most frequently used valuation methods for assessing a company’s value.
13.	Introduction to The Truth About Negotiations By Leigh Thompson Jul 29, 2013 Leigh Thompson explains that negotiation may sound daunting, but if you are informed, practiced, and prepared, even you can do it.
14.	Top 100 Power Verbs: The Connection Between Communications and Success By Michael Faulkner, Michelle Faulkner-Lunsford Jul 26, 2013 Learn how successful people use the power of human communication to give expressive life to their strategies, operational plans, directives, proposals, ideas, and positions.
15.	Preface to The Supply Chain Management Casebook By Chuck Munson Jun 27, 2013 Chuck Munson introduces the 30 cases in his book, which touch on many of the important supply chain issues facing modern organizations.
16.	The Technology and Power of Language for Career Consultants, Coaches, and Mentors By Michael Lawrence Faulkner Jun 25, 2013 Michael Lawrence Faulkner explains that it’s the power of the words selected and the way they are delivered that makes the greatest difference in how people receive and react to words.
17.	Developing a Corporate Decision Model for Planning Manpower Skill-Mixes and Allocating Resources By Deandra T. Cassone, Frank A. Tillman Jun 14, 2013 Frank A. Tillman and Deandra T. Cassone, authors of Strategic Planning and New Product Development, explain how they used Decision Science to develop a model for determining what skills and skill levels a company needed to accomplish its workload goals. This model was designed for a telecommunications company, but it can be adapted to fit all sorts of organizations.
18.	How Small Changes Make a Big Difference By Ben Waber Jun 14, 2013 Sometimes little changes can be just as powerful as big ones. Ben Waber explains how things like what clothes we wear, small gestures, even sitting at a different desk can all have strong effects on outcomes.
19.	Making Strategy Work: Execution Is the Key By Lawrence G. Hrebiniak Jun 12, 2013 Execution is a key to strategic success. Most managers, however, know a lot more about strategy formulation than execution. They know much more about “planning” than “doing,” which causes major problems with making strategy work.
20.	Power Verbs for Managers and Executives: The Technology and Power of Language By Michael Lawrence Faulkner Jun 5, 2013 In this introduction to his book, Michael Lawrence Faulkner explains how using power verbs adds color, flavor, spark, enhanced rhythm, and kick to our written and spoken words.